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Each earcuff has a microphone. During calls, only one of the microphones on the left or right side is used.

There is a button on each earcuff (behind the ear). 
These buttons allow operations such as play/pause, answer/end call, volume up/down, and next/previous track. 
The use of buttons instead of touch sensors prevents accidental operation. 

The default button settings are as follows. 
Note: Button assignments can be customized in the ambie app. 

The AM-TW02 can be manually turned off using the earcuff buttons. 

[How to Turn Off the Power]
Click the button on the earcuff once and then press and hold it for 2 seconds.

The LED on the charging case indicates the following. 

<While charging the case>
• Orange light: Charging
• White light: Fully charged

<When not charging the case>
• Orange flashing: Less than 30% case battery remains

<While charging the earcuffs>
• Off: Charging complete/Charging paused
• Orange light: Charging

Charging from a computer can be done using the included USB cable.

The AM-TW02 supports multi-pairing with up to 10 devices. 
Note: What is multi-pairing?
Multi-pairing is a feature that allows one Bluetooth device, such as your wireless earcuffs, to remember multiple source devices.
It allows you to easily reconnect with devices paired previously. 

The AM-TW02 supports multipoint connection with up to 2 devices. 
Note: What is multipoint?
Multipoint is a feature that allows one device, such as your wireless earcuffs, to connect simultaneously with multiple source devices, such as a computer and smartphone, via Bluetooth. 

For instructions on how to set up multipoint, see the following:
https://ambie-global.com/apps/help-center#amtw02-manual

What is multipoint?
Multipoint is a feature that allows one Bluetooth device, such as your wireless earcuffs, to remember multiple source devices.
It allows you to easily reconnect with devices paired previously. 

• The AM-TW02 can connect to two devices simultaneously. 
• When powered on, the earcuffs will automatically try to reconnect with the last two connected devices. 
• This allows you to seamlessly switch between tasks, like listening to music on a smartphone and attending web meetings on a PC, without replacing the Bluetooth connection. 

Multipoint settings can be configured through the ambie app. 

① Tap the "Multipoint" icon from the app home screen. 
② The devices currently connected to ambie and those previously paired with ambie will be displayed. 
③ Tap on a listed device to select it for multipoint connection. 

Note: If two devices are already connected, a third connection cannot be established. 
      Please disconnect one of the devices before connecting a different one. 


For detailed instructions on how to set up multipoint, see the following:
https://ambie-global.com/apps/help-center#amtw02-manual

Download the app here:
https://ambie-global.com/pages/app

What is Night Mode?
Night Mode is a feature that allows you to reduce the volume or mute some of the voice guidance from the earcuffs. 
This way, you can use the earcuffs while sleeping without being disturbed by voice guidance. 

• "Power on" ... Plays at low volume
• "Battery low" ... Is muted

Night Mode can set on the ambie app. 

① Tap the "Settings" icon from the app home screen.
② Toggle Night Mode on/off with the "Night Mode" button.
 

Download the app here:
https://ambie-global.com/pages/app

What is Push-to-Talk (PTT)?
PTT is a feature that enables voice transmission while you are pressing the button. 
It works like a walkie-talkie or two-way radio, enabling voice communication not only between two people but also among multiple parties. 
Unlike a regular phone call, speakers cannot talk over each other simultaneously. 

With the AM-TW02, the buttons can be used as Push-to-Talk buttons in combination with certain intercom apps. 
Note: When Push-to-Talk is enabled and used with an intercom app, the button operations for music/volume control are disabled. 

[Supported Intercom Apps]
• Callsign (provided by Sony Marketing Inc.)
• Other apps to be supported in the future


How to set up Push-to-Talk (PTT)

① Tap the ""Settings"" icon from the app home screen.
②  Toggle Push-to-Talk on/off with the ""Push-to-Talk (PTT)"" button.

Download the app here:
https://ambie-global.com/pages/app

The AM-TW02 is water-resistant. The earcuffs and case each have the following water resistance ratings. 

Earcuffs: IPX5
Charging case: IPX4

① Charge the charging case before use. 
　* When opening the charging case for the first time, take out the earcuffs, peel off the insulation film on the terminals, and then place the earcuffs back in the charging case. 
② Open the charging case and confirm that the LEDs on the earcuffs (both left and right) are flashing. 
③ Turn on Bluetooth on the device to which you want to connect. 
④ Select "ambie AMTW02_xxxx" from the list. 
　* xxxx represents the last four digits of the serial number. When using Google Android, the product name may be displayed as "ambie AM-TW02", without the four-digit number. 
⑤ Pairing is complete when the LEDs stop flashing.

Turning the power on with the buttons
When the power is off, press and hold the button on the earcuff that you want to turn on (either R or L) for 2 seconds. 
The voice prompt "Power on" will play, and the earcuff will turn on. 
* Only the earcuff on the side you operated will turn on. 
 Example: If you press and hold the button on the L earcuff for 2 seconds, only the L earcuff will turn on. 

Turning the power off with the buttons
Press the button on either the R or L earcuff once and then press and hold it for 2 seconds. 
The voice prompt "Power off" will play, and the power of both sides will turn off simultaneously.

Please follow the steps below for regular maintenance. 

Earcuff and charging case maintenance
If the earcuffs get wet or foreign matter adheres to them, remove the socks and wipe the earcuffs with a soft, dry cloth until completely clean and dry. Leave them to air dry at room temperature before placing them back in the charging case. 

Although the charging case is water-resistant (IPX4), please note that charging the earcuffs while they are wet with moisture (especially sweat) may corrode the terminals. 

If dirt or foreign matter is adhered to the charging terminals
If dirt or foreign matter adheres to the charging terminals, this may cause poor contact, resulting in the earcuffs not being detected in the case and playback not stopping.  
Try to resolve the issue by following the maintenance steps below. 
• Wipe the charging terminals of the earcuffs with a dry cloth.
• Clean the charging terminals of the charging case with a cotton swab.

Maintenance of the socks
The socks are consumables. If they become damaged or deteriorated, please purchase replacement socks (AMS-01), which are sold separately. 

If oil (such as from cosmetics, creams, or cleaning oils) gets on the socks, remove the socks from the earcuffs, wipe off the oil with a dry cloth, and wash the socks in warm water (30-40°C/85-105°F). After wiping off the moisture, allow them to air dry completely at room temperature. 
Note: If moisture remains on the earcuffs, also wipe them with a dry cloth and allow them to dry before attaching the socks.

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No, they do not use bone conduction. They use our unique speaker technology to deliver sound directly down the ear canal, providing a natural listening experience with minimal sound leakage.

Due to the open-ear design, complete sound isolation is not possible, but the unique structural design minimizes leakage to a level suitable for everyday use.

What are ambie socks?

ambie socks are replaceable silicone covers designed specifically for the fully wireless model of ambie sound earcuffs. 
(Applicable models: AM-TW01、AM-TW02)

 

How to distinguish the left and right ambie socks
The side with a raised bump next to the ambie logo is for the left ear. 

How to change ambie socks
① Remove the socks.
First, remove the original socks from each earcuff. 
Gently pinch the end of the socks without using your nails and remove it. 


② Attach the socks.
Place the socks over the back of the earcuff, pinch gently, and pull it over the front and rear balls. 
Note: For the AM-TW02, be careful not to overstretch the bridge area when changing the socks. 

Refer to the video below. 

 

① Confirm which earcuff is right and left. 
② Hold the earcuff so that the smaller ball faces towards the ear canal. 
③ Gently pull the ear cartilage to flatten it, then insert the ambie like an ear cuff from the thin edge of the ear, and adjust it to a position where the sound is clear. 

As a tip, start by placing the earcuff at the upper part of the ear (where the ear is slightly thinner) and then slide it down to the best listening position. 
For ambie, the smaller ball should be in front, and the larger ball in the back. Please be careful not to wear the earcuffs the backwards. 

Note: When attaching or removing the earcuffs, avoid stretching them, because doing so causes strain and may lead to damage.

The design of the AM-TW02 and AM-TW01 is largely similar, but they can be differentiated as follows. 

The AM-TW02 model is labeled with "ambie AM-TW02" at the following locations:
• The inside of the charging case lid
• The bridge section of the earcuff after removing its sock 
If there is no label, it is an AM-TW01. 

Additionally, the shape of the hinge on the back of the charging case is different.

The AM-TW01 and AM-TW02 charging cases are not interchangeable. 
Please charge the AM-TW02 earcuffs in the AM-TW02 charging case and the AM-TW01 earcuffs in the AM-TW01 charging case.

Check the connection.
• Ensure that there are not already two devices connected via multipoint.
• Ensure that the earcuffs are not accidentally connecting to a previously connected device. 

The AM-TW02 can connect to up to two devices simultaneously via multipoint. 
To pair a device after the second, press and hold both the R and L earcuff buttons for 2 seconds or more to enter pairing mode, then connect the new device. 
Additionally, you can check the connected devices via the app. 

For details, see "How to set up multipoint". 
https://ambie-global.com/apps/help-center#amtw02-07

Try resetting.
Refer to the link below to reset the AM-TW02 and try pairing again. 
https://ambie-global.com/apps/help-center#amtw02-113

If the issue persists after trying the above, please contact the Customer Support Center.

Check the connection.
・ Ensure that there are not already two devices connected via multipoint.
・ Ensure that the earcuffs are not accidentally connecting to a previously connected device. 

The AM-TW02 can connect to up to two devices simultaneously via multipoint. 
To pair a device after the second, press and hold both the R and L earcuff buttons for 2 seconds or more to enter pairing mode, then connect the new device. 

For details, see "How to set up multipoint". 
https://ambie-global.com/apps/help-center#amtw02-07

If the issue persists after trying the above, please contact the Customer Support Center.

Bluetooth interference
If multiple wireless devices are communicating nearby, interference may cause noise. Try turning off nearby Bluetooth devices. 

Check the connection.
• Ensure that there are not already two devices connected via multipoint.
• Ensure that the earcuffs are not accidentally connecting to a previously connected device. 

The AM-TW02 can connect to up to two devices simultaneously via multipoint. 
To pair a device after the second, press and hold both the R and L earcuff buttons for 2 seconds or more to enter pairing mode, then connect the new device. 

For details, see "How to set up multipoint". 
https://ambie-global.com/apps/help-center#amtw02-07

Try resetting.
Refer to the link below to reset the AM-TW02 and try pairing again. 
https://ambie-global.com/apps/help-center#amtw02-113

If the issue persists after trying the above, please contact the Customer Support Center.

Please try the maintenance steps below first. 

=====
Earcuff and charging case maintenance
If the earcuffs get wet or foreign matter adheres to them, remove the socks and wipe the earcuffs with a soft, dry cloth until completely clean and dry. Leave them to air dry at room temperature before placing them back in the charging case. 

Although the charging case is water-resistant (IPX4), please note that charging the earcuffs while they are wet with moisture (especially sweat) may corrode the terminals. 

Maintenance of the charging terminals
If foreign matter or moisture is left on the charging terminals of the earcuffs or charging case, this may cause corrosion of the terminals and prevent charging. 
Try to resolve the issue by following the maintenance steps below. 
• Wipe the charging terminals of the earcuffs with a dry cloth.
• Clean the charging terminals of the charging case with a cotton swab.
=====

If the issue persists after trying the above, please contact the Customer Support Center.

The earcuffs are designed to turn on when they are placed in the charging case and the lid is opened.
In the following cases, the earcuffs may not turn on. 

If the earcuffs are not properly placed inside the case
Open the charging case lid while the earcuffs placed inside and check the LEDs on the earcuffs.
If the earcuffs are properly placed, the LED on each earcuff will light up for about 1 second immediately after the case is opened.
If the LED of an earcuff does not light up, remove that earcuff and then place it back in the case. 

If dirt or foreign matter is adhered to the charging terminals
If dirt or foreign matter adheres to the charging terminals, this may cause poor contact, resulting in the earcuffs not being detected in the case and playback not stopping.  
Try to resolve the issue by following the maintenance steps below. 
• Wipe the charging terminals of the earcuffs with a dry cloth.
• Clean the charging terminals of the charging case with a cotton swab.

If the charging case has no battery charge remaining
If the charging case has no battery charge remaining, it cannot detect that the earcuffs are placed in the case, and the earcuffs will not turn on. 
If the light on the charging case flashes orange when you open or close the lid, the remaining battery level is low. In that case, please connect the cable and charge the case. 
You can also check the remaining battery level of the charging case via the ambie app. 

If the issue persists after trying the above, please contact the Customer Support Center.

The earcuffs are designed to turn on when they are placed in the charging case and the lid is opened.
In the following cases, charging may not work correctly, or the earcuffs may not turn on. 

If the insulation film has not been removed
Unopened products have insulation film on the earcuff terminals. 
Take out the R/L earcuffs, peel off the insulation film, and place the earcuffs back in the charging case. 

If the earcuffs are not properly placed inside the case
Open the charging case lid while the earcuffs placed inside and check the LEDs on the earcuffs.
If the earcuffs are properly placed, the LED on each earcuff will light up for about 1 second immediately after the case is opened.
If the LED of an earcuff does not light up, remove that earcuff and then place it back in the case. 

If dirt or foreign matter is adhered to the charging terminals
If dirt or foreign matter adheres to the charging terminals, this may cause poor contact, resulting in the earcuffs not being detected in the case and playback not stopping.  
Try to resolve the issue by following the maintenance steps below. 
• Wipe the charging terminals of the earcuffs with a dry cloth.
• Clean the charging terminals of the charging case with a cotton swab.

If the charging case has no battery charge remaining
If the charging case has no battery charge remaining, it cannot detect that the earcuffs are placed in the case, and the earcuffs will not turn on. 
If the light on the charging case flashes orange when you open or close the lid, the remaining battery level is low. In that case, please connect the cable and charge the case. 
You can also check the remaining battery level of the charging case via the ambie app. 


If the issue persists after trying the above, please contact the Customer Support Center.

The earcuffs are designed so that playback stops, the Bluetooth connection ends, and the earcuffs start charging when they are placed in the case and the lid is closed.
In the following cases, charging may not work correctly. 

If the earcuffs are not properly placed inside the case
Open the charging case lid while the earcuffs placed inside and check the LEDs on the earcuffs.
If the earcuffs are properly placed, the LED on each earcuff will light up for about 1 second immediately after the case is opened.
If the LED of an earcuff does not light up, remove that earcuff and then place it back in the case. 

If dirt or foreign matter is adhered to the charging terminals
If dirt or foreign matter adheres to the charging terminals, this may cause poor contact, resulting in the earcuffs not being detected in the case and playback not stopping.  
Try to resolve the issue by following the maintenance steps below. 
• Wipe the charging terminals of the earcuffs with a dry cloth.
• Clean the charging terminals of the charging case with a cotton swab.


If the issue persists after trying the above, please contact the Customer Support Center.

The earcuffs are designed so that playback stops, the Bluetooth connection ends, and the earcuffs start charging when they are placed in the case and the lid is closed. In the following cases, charging may not work correctly. 

If the earcuffs are not properly placed inside the case
Open the charging case lid while the earcuffs placed inside and check the LEDs on the earcuffs.
If the earcuffs are properly placed, the LED on each earcuff will light up for about 1 second immediately after the case is opened.
If the LED of an earcuff does not light up, remove that earcuff and then place it back in the case. 

If dirt or foreign matter is adhered to the charging terminals
If dirt or foreign matter adheres to the charging terminals, this may cause poor contact, resulting in the earcuffs not being detected in the case and playback not stopping.  
Try to resolve the issue by following the maintenance steps below. 
• Wipe the charging terminals of the earcuffs with a dry cloth.
• Clean the charging terminals of the charging case with a cotton swab.

If the charging case has no battery charge remaining
If the charging case has no battery charge remaining, it cannot detect that the earcuffs are placed in the case, and playback will not stop. 
If the light on the charging case flashes orange when you open or close the lid, the remaining battery level is low. In that case, please connect the cable and charge the case. 
You can also check the remaining battery level of the charging case via the ambie app. 


If the issue persists after trying the above, please contact the Customer Support Center.

The AM-TW02 can connect to up to two devices simultaneously via multipoint. 
To pair a device after the second, press and hold both the R and L earcuff buttons for 2 seconds or more to enter pairing mode, then connect the new device. 

When switching the connected devices, you must disconnect and reconnect via the ambie app or from your smartphone/PC. 
For detailed instructions, please refer to the manual. 
https://ambie-global.com/apps/help-center#amtw02-manual

Please follow the maintenance steps below. 

Earcuff and charging case maintenance
If the earcuffs get wet or foreign matter adheres to them, remove the socks and wipe the earcuffs with a soft, dry cloth until completely clean and dry. Leave them to air dry at room temperature before placing them back in the charging case. 
Although the charging case is water-resistant (IPX4), please note that charging the earcuffs while they are wet with moisture (especially sweat) may corrode the terminals. 

Maintenance of the charging terminals
If foreign matter or moisture is left on the charging terminals of the earcuffs or charging case, this may cause corrosion of the terminals and prevent charging. 
After use, be sure to clean them gently as described below. 
• Wipe the charging terminals of the earcuffs with a dry cloth.
• Clean the charging terminals of the charging case with a cotton swab.

Maintenance of the socks
The socks are consumables. If they become damaged or deteriorated, please purchase replacement socks (AMS-01), which are sold separately. 

If oil (such as from cosmetics, creams, or cleaning oils) gets on the socks, remove the socks from the earcuffs, wipe off the oil with a dry cloth, and wash the socks in warm water (30-40°C/85-105°F). After wiping off the moisture, allow them to air dry completely at room temperature. 
Note: If moisture remains on the earcuffs, also wipe them with a dry cloth and allow them to dry before attaching the socks.

Please contact the Customer Support Center. 

Avoid excessively stretching or twisting the bridge that connects the two balls, or placing anything thicker than your ear between them. Doing so may damage them.

The socks are consumables. If they become damaged or deteriorated, please purchase replacement socks (AMS-01), which are sold separately. 

If oil (such as from cosmetics, creams, or cleaning oils) gets on the socks, remove the socks from the earcuffs, wipe off the oil with a dry cloth, and wash the socks in warm water (30-40°C/85-105°F). 
After wiping off the moisture, allow them to air dry completely at room temperature. 

If moisture remains on the earcuffs, also wipe them with a dry cloth and allow them to dry before attaching the socks.

How to initialize and reset the AM-TW02

① If any devices are connected to the earcuffs, disconnect all devices. (When all connections are disconnected, the LED on each earcuff will flash.) 
② Briefly press both the R and L earcuff buttons simultaneously 5 times. If successful, the LEDs will blink rapidly 3 times and then turn off temporarily. 
③ After that, the AM-TW02 will automatically restart, and the LEDs will flash slowly. When initialization is complete, the flashing will speed up slightly, and you will hear the voice prompt "Pairing". 
Note: Restarting may take a few seconds, so please wait until the LEDs light up without putting the earcuffs back in the case.

Unopened products have insulation film on the earcuff terminals. 
Take out the R/L earcuffs, peel off the insulation film, and place the earcuffs back in the charging case. 
The earcuffs will turn on.

To prevent battery degradation, the earcuffs do not recharge after reaching full charge until the case lid is opened and closed once. 
Therefore, if the earcuffs are unused for an extended period, their battery level may gradually decrease. 
Open and close the lid to recharge the earcuffs before use.

 

When the remaining battery level of the charging case drops below 5%, it stops charging the earcuffs. 
Check the lamp indicator when opening or closing the case. If it flashes orange, the battery level of the case is low, so connect the charging cable to recharge the case.

<Update details>
・Improved sound quality when used for talking.
・Improved Push-to-Talk(PTT) function and supported to Buddycom App.

<Update procedure>
Introduction
Software updates for the ambie AM-TW02 (hereafter referred to as "the earcuffs") are conducted as follows. 
1. Download the update software from the server to an iOS or Android device.
2. Transfer the update software from the iOS or Android device to the earcuffs.
3. The earcuffs will automatically execute the update once the transfer is complete.
4. The earcuffs will automatically restart when the update is complete.
5. Update completed.
* Updating the earcuffs takes about 5-10 minutes. 
  More time may be required in a poor network environment. 

Caution
1. Do not place the earcuffs in the charging case or turn them off while an update is in progress. 
Doing so may make the earcuffs unusable. 
2. Conduct the update in an environment with a stable Bluetooth connection. 
Avoid updating in environments with many wireless devices that use the same 2.4 GHz frequency band as Bluetooth (such as Wi-Fi, cordless phones, and microwaves). 
Disconnect all Bluetooth devices other than the earcuffs (such as smartwatches) from the iOS or Android device. 
3. Ensure that the earcuffs and the iOS or Android device have enough battery charge remaining before proceeding. (80% or more is recommended.) 
4. Adjust the settings on the iOS or Android device to prevent it from entering auto-lock (sleep mode) during the update. (Set auto-lock to "Off".) 
If the iOS or Android device becomes locked (enters sleep mode), the update will be interrupted. 
5. If an error occurs during the update, such as the transfer not progressing or the connection dropping, restart the update procedure from the beginning.

 

1 : Download the latest version of the app.
Google Play™
App Store

2 : Remove your ambie AM-TW02 from the charging case, tap update on the app screen and connect AM-TW02 to the app. 
* If ambie and the device have not been paired, perform pairing first.

3 : Tap the "setting" icon on the home screen.

4 : Tap "Firmware updates".

5 : The firmware update screen is displayed. 
The current firmware version is displayed in the red frame on the image. Check whether your ambie version is the latest.

* If your firmware version is the latest and does not need updating, the "update" button is grayed out.

6 : If an update is available, the latest update data is displayed on the screen. Check the update details and tap the "update" button.

7 : Firmware transfer starts. When transfer is complete, the firmware on the unit is updated automatically and the unit restarts. 
During restart, the unit will disconnect from Bluetooth and then reconnect.

8 : When "Update completed" is displayed, the update is complete.

No, they do not use bone conduction. They use our unique speaker technology to deliver sound directly down the ear canal, providing a natural listening experience with minimal sound leakage.

Due to the open-ear design, complete sound isolation is not possible, but the unique structural design minimizes leakage to a level suitable for everyday use.

We recommend performing regular maintenance. Without removing the earpieces, wipe the ear cuff (earphone) part with a soft, dry cloth. 

Replacement is not necessary. The AM-02 is designed with non-removable earpieces. Do not try to forcefully remove them.

The remote control section has a microphone. You can use it for smartphone calls and video conferencing on a computer.

Press the button to start a call or play music. To end a call or pause music, press it again. If connected to an unsupported smartphone, the microphone may not work, or the volume may be low.

The AM-02 is not designed to be water-resistant.

Be careful to avoid water damage during use.

No, unfortunately, the silicone pouch is not sold separately.

The AM-02 is designed with non-removable earpieces. 

If an earpiece comes off without applying excessive force, this may be a defect, so please contact us using the form below.

Please contact the Customer Support Center.

You can check your order history on My Page. 

https://ambie-global.com/account/

No, we do not sell parts individually.

Currently, we accept credit cards (VISA, Master, AMEX, JCB), Shop Pay, Apple Pay, and Google Pay.

Shipping is free for orders over USD 170 or CAD 240 from the official ambie store.

We ship within 2-3 business days after receiving the order.
Once the product has shipped, we will send you a tracking number by email. Please check the estimated arrival date by using the shipping carrier’s tracking service.

Returns are accepted within 30 days of the product’s arrival, but the original shipping fee paid for the order will not be refunded. Note that we do not accept returns of products that have been damaged by the customer.

About repairs
Please check "Troubleshooting" for the appropriate model and contact Customer Support, as repairs depend on the nature of the defect or damage. 
The warranty period is one year from the date of purchase from an authorized retailer. 

Furthermore, regardless of whether your request for an exchange, repair, or other support is made within the warranty period, proof of purchase is required. This proof can be a receipt, online shop order confirmation email, or similar documentation that clearly shows the product name, purchase date, and purchase location (must be an authorized retailer). 

About repair costs
If the product is under warranty, the repair will be free of charge, but the customer is responsible for the round-trip shipping costs.

If the repair is accepted within the one-year warranty period from purchase at an authorized retailer, the repair is free of charge, but the customer is responsible for the round-trip shipping costs. 

Furthermore, regardless of whether your request for an exchange, repair, or other support is made within the warranty period, proof of purchase is required. This proof can be a receipt, online shop order confirmation email, or similar documentation that clearly shows the product name, purchase date, and purchase location (must be an authorized retailer).

The warranty period is one year from the date of purchase from an authorized retailer. 
Furthermore, regardless of whether your request for an exchange, repair, or other support is made within the warranty period, proof of purchase is required. This proof can be a receipt, online shop order confirmation email, or similar documentation that clearly shows the product name, purchase date, and purchase location (must be an authorized retailer).

Yes, repairs will be accepted as long as you can provide proof of purchase, such as a receipt, online shop order confirmation email, or similar documentation that clearly shows the product name, purchase date, and purchase location (must be an authorized retailer).

AM-TW02（True Wireless Earphones）

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Check your device settings

• This app requires an internet connection during use. 
• If using Android, check the following: Settings app > Location > App permissions: Make sure that the ambie app's location permissions are set to "Allow".
* This app does not collect location information. Permission is required to use communication (BLE: Bluetooth Low Energy) between the app and the earcuffs, due to Android specifications. 
• If using iOS, check the following: Settings app > Select "ambie" from the list of apps at the bottom of the menu: Make sure that "Bluetooth ON" is selected to allow ambie access. 
• Try deleting and reinstalling the app. 
• Try the official troubleshooting measures for iPhone/Android. 
  • iPhone: https://support.apple.com/en-us/119876
  • Android: https://support.google.com/android/answer/2668665

• Notice
Counterfeit products cannot connect to the official ambie app.
Counterfeits not only differ in specifications and performance but may also lack quality and safety. We worry that breakage during use may cause injuries or accidents.
Please purchase ambie products from authorized retailers. 

If the issue persists after confirming the above, please contact the Customer Support Center.

The method for deleting an account in the ambie app is as follows. 

<Account deletion procedure>
1. On the home screen after launching the app, tap the menu in the upper left. 
2. Tap "Manage Account" in the menu, then select "Delete Account". 
3. A dialog box for account deletion will appear. Tap "Delete" to execute deletion of the account. 

Note: The display screen may vary depending on your OS, device, and app version. 
Thank you for your understanding.